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Iloilo Federation for Information Technology informs and inspires people through Information Communication Development. Whether they are looking for expansion or joining the ranks for successful Ilonggos in the IT-BPM industry, IFIT helps build your opportunity to start the next chapter of your career.

What kind of career are you interested in?

Discover where a career at IT-BPM and shared service companies take you. From Customer Service, Legal, Enteraintameiment, Hospitality, Creatives, Information Technology, Back Office, and Managerial positions, this is your opportunity to help create lifelong memories for families around the world.

BUSINESS / BACK OFFICE SUPPORT

Become a part of the  legal team human resources, to administrative staff.

CONSUMER PRODUCTS

Responsible for growing the company brands pakaging, merchandising, licensing, publishing and retail.

CREATIVES

Become etiher a Graphic Designer, Game Designer, Product Designer, Animators

FINANCE AND ACCOUNTING

Be a controller, financial manager, financial analyst. treasurery analyst, account manager, budget analyst, tax accountant, accountant, credit analyst, or auditor.

INFORMATION TECHNOLOGY AND SCIENCES

Be a support specialist, programmer, quality assurance tester, web developer, IT technician, system analyst, network engineer, data base administrator, user experience designer, computer scientist, software engineer, data scientist, IT director, company nurse, and company doctor.

CUSTOMER SERVICE

Be a part of the growing call center jobs, cleint relations assocaites, client sevice coordinators, customer service representatives, front desk associates or receptionist, member service associates, patient care coordinator, and technical support support jobs.

Available Jobs

Customer Service Representative – IXL

We are accepting applicants for Customer Service Representatives for our Mother’s Day 2021 seasonal hiring. Work period from last week of March 22, 2021 until May 15, 2021. Open to STUDENTS and NON-STUDENTS!

• Must be at least 18 years old.• Confident and has a customer centric personality.

• With effective English communication skills

• Willing to work on-site.

• STUDENTS: Can balance schoolwork and work

• NON-STUDENTS: must not have full-time work while doing seasonal contract.

• Physically fit to handle graveyard and/or shifting schedules.

• Must be available to work during holidays and/or weekends.

Interested? Send your resume over via Private Message or email: jobs@ixlph.com.

Exam and initial interviews will be done online, a stable internet connection and access to a PC/laptop is needed to complete the online assessments.https://forms.office.com/Pages/ResponsePage.aspx…

International Financial Account – Inspiro

Experience a wonderful career moment with Inspiro!

Join our Customer Service Team to start ASAP.

APPLY NOW if you are:

-at least 18 years old-completed at least 2 years in college of any course

-good written and verbal english communication skills

-amenable to work on shifting schedules

-willing to work Onsite

Here’s how: Click the link below to start your application and choose Iloilo site.https://bit.ly/2PmkzXE👩

Inzzy – a recruitment chatbot for Inspiro will help you submit an application in minutes! 🕒Talk to you soon!#InspiroPhilippines#InspiroIloilo#BPOCareers#CallCenterJobs

ESL Tutor – Accentline

Accentline

February 19 at 5:31 PM  · What do you get when you love what you do?*Guaranteed booking*Hourly rate pay (for all booked sessions)*Free training to teach English, with certificate*Monthly performance-based incentivesAnd some perks, too!*Flexible class time*Healthy and creative teaching environment*Access to HMO*Free shuttle ride (within city area)Be shortlisted when you APPLY DIRECTLY at https://www.accentlineinc.com/pages/application_form.php or EMAIL your comprehensive resume to recruitment@accentlineinc.com

Legal Professionals – REPH

Reed Elsevier Philippines

February 11 at 1:00 PM  · Reed Elsevier Philippines Manila and Iloilo is looking for Legal professionals who will help advance the rule of Law. You may send your resume to Manilacareers@reedelsevier.com for Manila and Iloilocareers@reedelsevier.com for Iloilo. Visit our jobstreet page to know more about our job opportunities:https://bit.ly/3rGJR3J#LexisNexis#WeAreReedElsevier

Customer Care Rep.-Startek

Job Duties and Expectations:

•Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.

•Utilizes computer/on-line guidelines in responding to customer inquiries.

•Informs customers about services available and assesses customer needs.

•Handles customer problems related to product function or the replacement of defective parts.

•Completes, processes, and maintains applicable paperwork and records.

•Gathers information, researches/resolves inquiries and logs customer calls.

•Strives to resolve customer issues on the first call without having to transfer callers.

•Follows escalation procedures as needed.

Job Requirements
Experience:

Any previous call center experience is a plus, but not required. Must be comfortable working on a computer and talking on the phone!

For Work-at-Home Bring Your Own Device (BYOD) Set-up, requirements include a desktop or laptop with at least i5 and 4 GB RAM and 15 mbps or greater wired internet connection.

Customer Service Representative (02TUD)- Teletech

Job Description

TeleTech is on the search for Customer Service Representatives to proactively create meaningful connections with our team in Iloilo.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. 
What you’ll need to qualify:
• Completed at least 2 years in college with 1-year call center experience
• For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco (BPO or non BPO) experience
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Ability to thrive in a dynamic environment
What your typical day will consist of:
• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning
What you’ll enjoy:
• Competitive pay and performance-based incentives
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location at the 6/F SM STRATA, Benigno Aquino Ave, Mandurriao, Iloilo City, 5000 Iloilo, Philippines

Operations Manager for Contact Center Operations – Legato

Job Highlights

  • Improving others’ lives through your work
  • Join a global in-house center of Anthem Health
  • HMO + 2 dependents on 1st day of Employment

Job Description

The ideal candidate is responsible for leading a team of trained experts who provide our partners with a delightful, frictionless experience.Primary duties may include, but are not limited to:

  • Directs implementation and administration of benefit programs.
  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports;
  • may be assigned to special project work consistent with the role and dictated by the needs of the business.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports; 

Qualifications:

  • 5+ years’ related customer service experience
  • 3 years leadership experience managing team leaders and operations experts
  • Bachelor’s degree or equivalent experience from an allied health / medical field and/or experience in a health insurance account
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Willing to work at Iloilo City, Iloilo

To expedite the process of your application, please have your government numbers / ID ready (SSS, Tin, Philhealth, Pagibig), and NBI Clearance.We are processing applications online!

CSR/TSR – Transcom

TRANSCOM WORLDWIDE QUALIFICATIONS:

◼️ College Graduate or College Level at least 1 semester

◼️With or Without Call Center Experience.

◼️ High School Graduate or Senior High

◼️Average to Excellent Communication Skills.

Training Specialist I – Crawford

Summary
Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

Job Scope
A. Training and Development

  • Designs training materials and courseware for programs needed
  • Conducts research and collects reference materials for training
  • Provides classroom training and follow-up support to various non-technical team members
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design
  • Develops and maintains the train-the-trainer program
  • Assists non-technical team members on projects and helps them recognize software program features
  • Designs, updates, and conducts organizational training
  • Coordinates new hire training, up training and recursive schedules and delivery
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations
  • Develops Training Program review and analysis for business reviews with HCPO.
    B. Business Process Support
  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor
    Informs immediate superior regarding problems and other matters beyond limits of authority
  • Functional Knowledge
  • At least two (2) years of experience as technical trainer in the BPO or Shared Services industry
  • Bachelor’s degree in any related course
  • Proficiency with Microsoft Office applications
  • Excellent verbal and written communication skills
  • Proven high level of creativity and versatility in developing course curriculum
  • Effectively interact with all levels of the organization
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Demonstrates high commitment in providing training to various non-technical employees
  • Ability to multi-task, prioritize and manage time effectively

Clinical Program Nurse I – Crawford

Summary

Responsible for auditing in-patient and/or surgical bills to promote excellence in medical bill review and process improvement.

Job Scope

A. Medical Bill Review

  • Processes inpatient and/or surgical bills by adhering to the given standard operating procedures (SOP) and turnaround time to complete the task
  • Performs bill review process by utilizing appropriate resources
  • Clarifies billing discrepancies to analyze and recommend appropriate reimbursement
  • Documents pertinent information in the system bill notes to support reimbursement determination
  • Performs reconsideration of bills, as per request, to ensure original bill processing determination is appropriate
  • Collaborates objectively with peer physicians to facilitate determination of reimbursement

B.  Business Process Support

  • Provides assistance to Business Process Associates and other concerned departments with regards to billing issues, inquiries on fee schedules and/or ground rules for a particular state
  • Inform appropriate process owner regarding issues related to calculation of reimbursement
  • Communicates effectively with persons involved in case management process as needed
  • Liaise with company attorneys to assist in possible litigated claims
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs other related tasks as required or needed

Functional Knowledge

  • Minimum of two (2) years diverse clinical experience or prior experience in medical bill review
  • Bachelor’s degree in Nursing
  • Must be a Philippine Registered Nurse; has an active US Registered Nurse license in any state if required by the process
  • Good communication skills
  • Proficient in word processing software applications
  • Analytical skills – Ability to perform basic bill review according to standard operating procedures (SOP)
  • Maintains high degree of professionalism and confidentiality
  • Ability to multi-task, prioritize and manage time effectively
  • Interpersonal skills – Able to work independently and as a team member
  • Keen attention to details

Animators – Spring Valley

Spring Valley – Technology and Innovation 

February 19 at 12:19 PM  · Want to be part of a team doing global animation? Email us at info@springvalley.tech.

Facilities Technician-Nearsol

Nearsol Iloilo

February 3 at 11:27 AM  · Join our NEARSOL family now! We are looking for Facilities Technician-01 for our Iloilo site. To experience our one-of-a-kind NIA application, click this link to apply: https://nearsol.us/nia-manila/#ItFeelsLikeFamily#NearsolIloilo#ApplyNow#FreshStart2021#hiringnow#JoinNow#BPOCareers

Facilities Technician-01

The job demands excellent knowledge of HVAC systems, building maintenance procedures, standard repairing guidelines, construction design, and general housekeeping procedures.Job Description

• Install and maintain electrical power, communications,lighting, and HVAC control systems

• Read blueprints and technical diagrams

• Install and maintain wiring control and lighting systems

• Inspect electrical components such as transformers and circuit breakers

• Identify electrical problems with a variety of testing devices

• Repair or replace wiring, equipment, or fixtures using hand tools and power tools

• Follow state and local building regulations based on the Philippine Electric Code

• Willing to transfer knowledge: Direct and train co-worker to install, maintain, or repair electrical wiring or equipment

• Willing to learn new skills

• Good attitude with hospitality

Qualifications

• At least Vocation Graduate or TESDA trained with NC II

• 1-2 years of experience as a Facilities Maintenance Technician (preventive and corrective maintenance of facilities and utility equipment such as ACs, HVAC, PACU, CRAC, Genset)

Financial Account – HGS

Hinduja Global Solutions

February 23 at 9:41 PM  · HGS iloilo is still hiring for our Pemium Financial Account,

Apply now and get a chance to win Apple Macbook Air!

Basic Salary: 17,000 + incentives(30,000) and other benefits

Minimum Qualification:-HS/SHS Graduate

-1 year BPO experience(preferably voice exp)-Excellent Communication Skills is a must-Can start this Feb 15,21(Monday)

-Amenable to work on site

Manager Asst. – Legato

Legato posted a job.

January 22  ·

 Looking for Manager Assistant Provider Data Management (Iloilo)

✴️Responsible for leading the department in problem identification, analysis, and resolution for multiple system provider database issues. Primary duties may include, but are not limited to:

✴️Manages the day to day operations of demographic data and network affiliations for the system capabilities and the lines of business within that area.

✴️Manages database requirements for new network/products for the designated system capabilities and lines of business.

✴️Determines training needs and trains less experienced associates and outside customers on multiple provider data base systems and business requirements.

✴️Audits for functional and business applications, and report accuracy standards.

✴️Hires, trains, coaches, counsels and evaluates performance of direct reports.

✅Requires a BA/BS in Business or related field; 6 years of experience including 3 years of management experience in an operations environment; or any combination of education and experience, which would provide an equivalent background.

✅Has complete government-issued valid IDs such as SSS, TIN, Philhealth & Pag-Ibig or proof of Identification from the same government agencies(e.g. E1 New Member Form, 2316, MDR, Registration Tracking Number)

APPLY NOW

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